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Homeowner Portal – The Future of the Industry

21 February 2017

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Homeowner Portal – The Future of the Industry

Over the past few years, we have seen tremendous growth in the adoption of our Homeowner Portals.  It is becoming very clear that homeowners will soon expect a portal available 24/7 to get up to date information on their home.  The question is whether you want to be ahead of the curve or behind the curve on this imminent industry change. For over 24 years, Service Software has offered the most cutting edge, forward thinking and easy to use solutions.  As an example, our Punchlist Manager software includes access to three ...

8 Ways to Improve Your Customer Service

15 July 2016

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8 Ways to Improve Your Customer Service

Today’s world consists of two parts: the earth and the internet. It’s critical for any business, now more than ever, to maintain a positive online rating as well as through word of mouth. The path to a notable reputation is found in excellent customer service. It’s a given that negative online reviews can damage even the best company’s reputation. Which in turn, can have a significant effect on sales.[1]  No company is perfect, but incorporating these 8 best practices into your (customer service teams workflow) could change an unfavorable rating ...