Connect to a Tech
If you need to have us connect remotely to your computer for further help, please do the following:

 

If on PC:

Click this link to download and run the “Remote Support” app.

 
If on Mac:

Click this link to download and run the “Remote Support” app.

 

Then on your telephone, call 800-583-8474 and ask the support tech to connect remotely, providing them with Your ID and Password that is displayed in the Service Software Remote Support App

Remote Control example image